This version aligns the website, the mobile experience, subscriptions, the instructor marketplace, dispute handling, and the backend compliance model used for launch.
1. Introduction
These Terms and Conditions govern access to and use of the Drivest mobile application, website, and related services provided by Drivest Limited. By downloading, installing, registering for, accessing, or using Drivest, you agree to these Terms and Conditions. If you do not agree, you must not use the platform.
2. Company Details
Drivest is operated by Drivest Limited, a company registered in England and Wales under company number 16939236.
The public-facing contact address is Studio X, Innovation Centre, Boundary Road, Colchester, Essex, CO4 3ZQ.
Email: admin@drivest.uk
3. Nature of the Platform
Drivest is a technology platform and educational support service built to help learner and new drivers learn, practise, and navigate with more structure and confidence.
It combines educational material, reconstructed practice routes, advisory navigation support, parking guidance, progress tools, subscriptions, and marketplace features that may connect learners with independent instructors.
Drivest is not a driving school, is not itself a driving instructor, does not provide formal driving lessons unless that is expressly stated in a separate written agreement, and is not affiliated with, endorsed by, approved by, or connected to DVSA, DVLA, any police force, any local authority, or any government body.
Where marketplace features are enabled, Drivest acts as a platform intermediary only. The lesson contract remains between the learner and the instructor. Drivest is not a party to that lesson contract.
4. Eligibility and Accounts
The platform is intended for users aged 16 and over. By using Drivest, you confirm that you meet this age requirement and that you have the legal capacity to accept these Terms.
Where account registration is required, users must provide accurate information and keep it up to date. Users are responsible for maintaining the confidentiality of their login credentials and for activity occurring under their account unless that activity results directly from Drivest's own failure to maintain reasonable platform security.
5. Safety and Driving Responsibility
Drivest provides assistive and educational guidance only. All routes, navigation prompts, hazard alerts, parking suggestions, summaries, and learning materials are informational and do not replace your own judgement, a qualified instructor's direction, or compliance with the law.
You remain fully responsible for all driving decisions, lawful parking, vehicle control, and safe conduct on the road. If any information shown by Drivest conflicts with road signs, road markings, traffic signals, live restrictions, weather conditions, traffic conditions, instructions from an examiner or police officer, or any other real-world condition, you must follow the real-world condition and ignore the app.
Drivest must not be used in a way that distracts from safe driving. The platform must not be treated as the sole source of guidance while driving or during a live driving test.
6. Routes, Navigation, Hazard Prompts and Parking
Routes shown in Drivest are reconstructed or generated using available data and are not official driving test routes. Examiners may use different routes and may change routes at any time.
Navigation guidance, hazard prompts, low-stress route suggestions, parking results, and similar outputs may be incomplete, inaccurate, stale, unavailable, or unsuitable for your specific situation. Drivest does not guarantee that any route is the safest, shortest, easiest, calmest, legal for all vehicle classes, or suitable for a given experience level.
Parking information is advisory only. It does not confirm legality, availability, pricing, permit rights, enforcement practice, loading rights, waiting rights, or the absence of penalties. Users must check local signage and local restrictions before leaving a vehicle.
7. Learning Content
Theory materials, traffic sign explanations, Highway Code summaries, quizzes, progress outputs, fines-and-penalties educational content, and translated or localised content are provided for learning and revision purposes only. They do not constitute legal advice, professional instruction, or an official government publication.
Official sources remain authoritative. Where translated or localised wording differs from the English version of Drivest's legal documents, the English legal documents govern unless mandatory local law requires otherwise.
8. Subscriptions, Entitlements and Billing
Drivest offers paid subscription and entitlement-based access to certain digital features. The current plan structure includes:
- an annual navigation plan that provides access to navigation features for 12 months
- an annual navigation plan bundled with limited practice route access for one selected test centre for 1 month from activation
- a monthly practice routes plan that provides recurring access to practice routes
Where a plan contains components with different durations, each component expires independently. Under the bundled annual navigation and limited practice route plan, navigation continues for the annual period while the practice route entitlement expires after 1 month unless further route access is purchased separately.
Subscriptions renew automatically unless cancelled. Renewal takes place under the rules of the Apple App Store, Google Play Store, or any other authorised payment channel used for the purchase. Users may cancel through the relevant store account settings, but cancellation normally takes effect at the end of the current billing period unless the store provides otherwise.
Payments for subscriptions are processed by third-party providers. Drivest does not store full payment card details entered directly into those systems. Refunds for subscriptions are governed by the policies of the relevant store or payment provider. Drivest does not guarantee subscription refunds.
Feature access may depend on successful payment, correct entitlement synchronisation, account status, app version, selected centre, and third-party validation. Temporary loss of access may occur due to billing issues, sync delay, or store-side validation problems.
9. Instructor Marketplace, Payments and Payouts
Where instructor marketplace features are available, Drivest acts as a platform and may act as a collection agent on behalf of instructors for the purpose of facilitating lesson payments.
Drivest retains an 8% platform fee on successfully completed lessons. Drivest does not retain commission on cancelled lessons.
The lesson cancellation model is:
- 48 hours or more before the lesson: full refund
- 24 to 48 hours before the lesson: up to 25% may be retained by the instructor
- 12 to 24 hours before the lesson: up to 50% may be retained by the instructor
- less than 12 hours before the lesson: no refund
- if the instructor cancels: full refund to the learner
If the learner fails to attend, the booking may be treated as a late cancellation or no-show and no refund may be issued. Any cancellation fee is retained by the instructor. Drivest does not retain any portion of cancellation fees.
Payouts to instructors are subject to lesson completion, the absence of an unresolved dispute or fraud hold, payment provider settlement status, and any compliance checks reasonably required by Drivest. Drivest may delay, hold, adjust, or reverse payouts where necessary for dispute handling, fraud prevention, chargeback management, payment provider instructions, or legal compliance.
Drivest does not guarantee payout timing. Instructors remain responsible for their own tax obligations and financial reporting.
10. Instructor Onboarding and Responsibilities
Instructors listed on Drivest are independent service providers. Nothing in the platform creates an employment relationship, partnership, or agency relationship between Drivest and any instructor.
Instructors are responsible for holding and maintaining the licences, approvals, insurance cover, and vehicle compliance required to provide driving instruction lawfully. Instructors are also responsible for lesson quality, conduct, punctuality, pricing accuracy, vehicle roadworthiness, tax compliance, and adherence to applicable legal and professional standards.
Information shown in an instructor profile may be self-declared or based on materials supplied by the instructor. Drivest may carry out limited checks for platform integrity, including identity checks, document review, and profile review. These checks do not amount to certification, endorsement, or a guarantee.
Instructor listings may be approved, rejected, suspended, restricted, or removed where reasonably necessary for safety, legal risk, fraud prevention, or platform quality control.
11. Data Processing, Analytics and Consent
Drivest Limited acts as a data controller for personal data processed in connection with the operation of the platform, except where another party is clearly acting as a separate controller for its own service.
The platform may process account and contact information, device and technical data, usage and behavioural data, learning progress data, booking and transaction data, instructor and marketplace data, dispute and support data, consent and compliance records, and location-related data where relevant features require it.
Personal data is processed to operate the platform, manage accounts and subscriptions, enable learning and navigation features, support booking and marketplace functions, process payments and refunds, handle support and disputes, prevent fraud, maintain security, improve reliability, and comply with legal obligations.
Processing is based on one or more lawful bases, including contract, legitimate interests, consent, and legal obligation. Where consent is required, it is requested before the relevant optional feature is activated. Consent is not pre-enabled and may be withdrawn through device settings or in-app settings where applicable.
Location data may be processed when using route navigation, hazard prompts, and parking guidance. Drivest does not store continuous background location history on its servers unless that behaviour is clearly disclosed and lawfully enabled in a future version.
Drivest may use analytics and diagnostic tools to understand feature usage, improve performance, and detect errors or crashes. Where analytics relies on consent, it remains disabled until consent is granted. Drivest does not sell personal data.
12. Disputes, Moderation and Platform Enforcement
Drivest may provide a dispute reporting and review process for issues arising from bookings or platform activity. This process is an internal platform function only. Drivest does not act as a court, tribunal, arbitrator, mediator, or legal authority, and does not determine legal rights between parties outside the platform.
Drivest may consider booking records, timestamps, system logs, payment records, communication records, uploaded evidence, and other relevant platform information. Possible platform outcomes include:
- no action
- a full refund or partial refund
- a credit or adjustment
- a warning, restriction, suspension, or payout hold
- removal of content or access
Drivest may also moderate, remove, restrict, or modify content such as reviews, ratings, profiles, or dispute submissions where reasonably necessary for safety, legal compliance, fraud prevention, or platform integrity.
13. Service Availability, Technical Limitations and Changes
Drivest aims to make its services available, but uninterrupted or error-free operation is not guaranteed. Access may be interrupted, delayed, degraded, limited, or unavailable at any time.
Performance and availability may be affected by device capabilities, operating system version, network connectivity, GPS accuracy, battery optimisation settings, background execution limits, payment provider availability, and other third-party services. Drivest is not responsible for outages, delays, inaccuracies, or failures caused by third-party services outside its reasonable control.
Information presented in the platform, including routes, parking outputs, hazard prompts, instructor availability, or other operational data, may be delayed, incomplete, or outdated.
Drivest may provide beta, preview, test, or experimental features. Such features may be unstable, incomplete, changed frequently, or withdrawn without notice. Drivest does not guarantee compatibility with every device, operating system version, car system, accessory, or network environment.
Drivest may add, modify, restrict, or remove features at any time. Users must not rely on continuous operation of the service for critical activities.
14. Intellectual Property and User Content
All intellectual property rights in the Drivest platform, including software, route generation logic, databases, user interface, platform layout, text, logos, and original content, are owned by or licensed to Drivest Limited and are protected by applicable law.
Users are granted a limited, non-exclusive, non-transferable, and revocable licence to use the platform for its intended purpose, subject to these Terms. That licence does not permit copying, reproducing, distributing, modifying, reverse engineering, extracting data from, or otherwise exploiting the platform beyond what the law allows.
Users may submit reviews, ratings, feedback, profile information, dispute submissions, and other content. By submitting such content, the user confirms that they have the right to provide it and that it does not infringe third-party rights. The user grants Drivest a non-exclusive, worldwide, royalty-free licence to use, store, display, reproduce, adapt, and moderate that content for operating, improving, securing, and, where appropriate, promoting the platform.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
Subject to that, Drivest provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by law, Drivest is not liable for losses arising from the use of, or inability to use, the platform. This includes losses arising from driving outcomes, failed tests, lesson quality, instructor conduct, navigation errors, route inaccuracies, parking outputs, missed bookings, service interruptions, data inaccuracies, or reliance on platform content or outputs.
Where liability cannot be excluded, Drivest's total aggregate liability is limited to the greater of the total amount paid by the user to Drivest during the 12 months before the event giving rise to the claim, or £100.
16. Indemnity
You agree to indemnify and hold harmless Drivest Limited, its directors, employees, and affiliates from and against claims, liabilities, losses, damages, costs, and expenses arising from misuse of the platform, unlawful conduct, submitted content, breach of these Terms, or infringement of third-party rights, except to the extent caused directly by Drivest's own breach of law or these Terms.
17. Force Majeure
Drivest is not liable for delay or failure in performance caused by events outside its reasonable control, including network outages, telecommunications failures, cyber attacks, payment provider failures, acts of government, legal or regulatory change, severe weather, labour disputes, or infrastructure disruption.
18. Changes to Terms
Drivest may update these Terms from time to time. Where changes are material, notice may be given through the app, the website, or another appropriate channel. Continued use of the platform after the effective date of revised Terms constitutes acceptance of the updated version.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection law requires otherwise.